Friday 15th March was just like any other Friday morning for the Corgin Team, with the usual buzz of activity interspersed with chatter and laughter ahead of a well-deserved weekend.

To the untrained eye, it wouldn't be obvious that this team is like a well-oiled engine, totally prepared for the timeline of events that was about to occur.

08.18am – Peter (assumed name) from Müller Dairies sent an email to the Corgin sales team asking for a duplicate of his last order (24 x 25L NE200 Nitrifying Bio-Augmentation and 1 x 25L MNS Bio-Stimulant for Liquid Waste).

08.23am – Marissa Carvell, from the Customer Care team, phoned Peter to confirm the order and request a purchase order number.

08.27am - Marissa issued an instruction to the engineers in the warehouse who immediately started mixing the product ready for despatch.

09.07am – Marissa finished processing the order and sent an order confirmation to Peter.

10.26am - The engineers finished mixing and decanting the product into 25 litre drums and started capping and labelling it ready for despatch.

11.04am – Shortly after our Warehouse Manager, David Phillips, left to make a same day delivery, Marissa sent the despatch confirmation to Peter to let him know his order was on the way.

11.45 – Just over 3 hours after Peter had placed his order the goods were delivered to site by David.

15.39 – A few hours later, Marissa received an email from Peter saying, "All received, thanks for the Haribos😊."