Details of Subscription Cover

1. Service and Report

The service includes, but isn’t limited to, checking all water hoses and couplings for leaks, checking that the drain valve and pressure switch works correctly, checking the pump operation for undue noises or vibration, cleaning the water filter, checking nozzles and cleaning/optimising spray performance, visually inspecting the electrical system, and checking all operations function correctly. Powered access equipment is included where indicated. Service visits are normally carried out by one engineer (unless otherwise agreed, eg. for H&S reasons) and will be followed by a detailed report.

2. Emergency Callouts

An ‘Emergency Callout’ is invoked in the event of a disabling system failure or malfunction caused by a design fault or ‘fair wear and tear’ of the system components. In respect of nozzle blockages, a disabling system failure or malfunction is constituted by the blockage of ≥50% of total nozzles. We aim to have an engineer attend within 24-48 hours. Emergency Callouts due to other causes (e.g. contaminated water supply, lack of maintenance, negligence, fire, flood, frost, vandalism or any other cause not attributable to Corgin) will be chargeable.

3. Legionella Test, System Disinfection and Report

Corgin systems are designed according to the HSE's HSG274 part 3 document with respect to the prevention of Legionella contamination, therefore Legionella risk is considered low. However, it is recommended to have your system tested at least every 6 months, especially if it has been inoperative for any period of time. On each occasion we will purge and disinfect the system, taking water samples both before and after. Both samples will undergo laboratory tests and a subsequent report will be issued on receipt of the test results; this is usually within 2-4 weeks. Please note, you are required to assess your site-specific risks and if more frequent testing is required, this can be quoted extra on request.

4. Routine Service Parts

All services include the replacement of ‘fair wear and tear’ components. A full system service also covers you for the replacement of up to 2x nozzles tips, if required (they are usually cleanable and do not need replacement). If a service visit reveals the need for replacement of any more major system components (and unless your subscription includes system spares) then you will be advised, quoted and charged accordingly (if falling outside of the initial warranty period).

5. Replacement of System Spares

This option means that you are covered for replacement of all system parts and components, with the exception of the MistCannon chassis and frame, control panel enclosure and the cowl, as may become necessary over time due either to a fault or due to fair wear and tear. If it is proven that parts or components have been damaged or caused to fail due to other causes (e.g. contaminated water supply, negligence, fire, flood, frost, vandalism or any other cause not attributable to Corgin) then these will be chargeable extra at competitive rates.

6. Proactive Telephone Support

This is provided as standard with any CarePlan subscription. A member of our friendly Customer Care Team will keep in touch by telephone and email, to monitor neutraliser usage and your level of satisfaction with the system’s general performance.

7. Service Work Carried Out Outside of Normal Business Hours

Subscription prices are based on all site attendances being during ‘normal business hours’ (defined as 08:00-17:00, Mon-Fri). However incorporating this option into your subscription will give you the additional flexibility of requesting service work to be carried out during the night, during weekends or public holidays, if the nature of your site operations requires this.

8. Hire of Powered Access Equipment

Where shown as an inclusion, we will cover the cost of hire of any powered access equipment as may be required for Full Service visits or Emergency Callout visits.