Details of Subscription Cover

1. Intermediate Service and Report

This involves a thorough service of the control hardware to optimise system performance, including, but not limited to, checking filter cartridges and replacing as necessary, adjusting pressures as necessary, checking the dosing pump and solenoid operation. A visual inspection of the nozzles and pipework is also included. Unless agreed otherwise (eg. for H&S reaons), all services will be carried out by one engineer. The Intermediate Service does not normally require powered access equipment. All services will be followed by a detailed report.

2. Full Service and Report

In addition to 1 above, this involves servicing accessible atomisers and pipework, rectifying any malfunctions by cleaning or replacement of parts (see Items 5, 6 and 7). Powered access equipment is included where indicated.

3. Emergency Callouts

An ‘Emergency Callout’ is invoked in the event of a disabling system failure or malfunction caused by a design fault or ‘fair wear and tear’ of the system components. We aim to have an engineer attend within 24-48 hours. Emergency Callouts due to other causes (e.g. contaminated water supply, lack of maintenance, negligence, fire, flood, frost, vandalism or any other cause not attributable to Corgin) will be chargeable.

4. Legionella Test, System Disinfection and Report

Corgin systems are designed according to the HSE's HSG274 part 3 document with respect to the prevention of Legionella contamination, therefore Legionella risk is considered low. However, it is recommended to have your system tested at least every 6 months, especially if it has been inoperative for any period of time. On each occasion we will purge and disinfect the system, taking water samples both before and after. Both samples will undergo laboratory tests and a subsequent report will be issued on receipt of the test results; this is usually within 2-4 weeks. Please note, you are required to assess your site-specific risks and if more frequent testing is required, this can be quoted extra on request.

5. Routine Service Parts

All system services include the replacement of ‘fair wear and tear’ components (i.e. filters, ‘o’-rings, seals, etc.). A full system service also includes refurbishment of up to 10% of the nozzles using new or refurbished tips, if required. If a service visit reveals the need for replacement of any more major system components (and unless your subscription includes system spares) then you will be advised, quoted and charged accordingly.

6. Annual Pump Service

This includes replacement of pump seals and an oil change on an annual basis. Pump pistons which need replacement will be charged extra unless your subscription includes replacement of system spares.

7. Replacement of System Spares

This option means that you are covered for replacement of all system parts and components, with the exception of the skid frame and control panel enclosures, as may become necessary over time due either to a fault or due to fair wear and tear. If it is proven that parts or components have been damaged or caused to fail due to other causes (e.g. contaminated water supply, negligence, fire, flood, frost, vandalism or any other cause not attributable to Corgin) then these will be chargeable extra at competitive rates.

8. Proactive Telephone Support

This is provided as standard with any CarePlan subscription. A member of our friendly Customer Care Team will keep in touch by telephone and email, to monitor neutraliser usage and your level of satisfaction with the system’s general performance.

9. Full Service Carried Out Outside of Normal Business Hours

Subscription prices are based on all site attendances being during ‘normal business hours’ (defined as 08:00-17:00, Mon-Fri). However incorporating this option into your subscription will give you the additional flexibility of requesting full services to be carried out during the night, during weekends or public holidays, if the nature of your site operations requires this.

10. Hire of Powered Access Equipment

Where shown as an inclusion, we will cover the cost of hire of any powered access equipment as may be required for Full Service visits only. In our experience it is unlikely for powered access equipment to be required for Intermediate Service or Emergency Callout visits, however if this were to be the case we could quote and arrange accordingly at the time.